Clinicians and staff spend less time on the phone with patients who use Twistle.
Surgical readmissions went down from 15% to 6%, and acuity of readmissions also declined because problems were identified earlier.
Twistle helped lower average length of stay (ALOS) because surgeons and patients were more comfortable with an earlier discharge.
Patients ``feel more confident`` with Twistle because they are ``connected`` to their care team.
"After receiving an automated Twistle message on how to prepare for surgery to avoid postoperative complications, a patient identified a skin issue, obtained corrective treatment, and avoided the need to cancel/reschedule her surgery. "
"Twistle helped me to remember important things that I had forgotten."
"We were at a different hospital where we had to call or page. Some times we would not hear back and we would have to page again. With Twistle, we know that our messages have been received and that someone will get back to us when they are free. We have even sent pictures of the stoma site."
INFORMED AND SAFER PATIENTS
"I used Twistle's library on my phone to show a nurse that she was giving me the wrong instructions. I like that I can go back and reference the videos and instructions provided on Twistle."
"Patient was having wicked diarrhea and was getting dehydrated. A Twistle message allowed me to get home health started on IV fluids at home over the weekend. Patient felt better and her diarrhea resolved. In the old days this would have been a readmission 100% of the time."
FEWER PHONE CALLS
"Since going live with Twistle, I have not had a 20+ phone call day."