Female Pelvic Medicine and Reconstructive Surgery, also known as urogynecology, helps women with pelvic floor disorders (PFDs) like urinary or fecal incontinence and prolapse. These conditions can negatively impact quality of life, but seeking treatment for PFDs can also be scary, embarrassing, or confusing for many patients.
Easing the Anxiety of Pelvic Floor Disorders
Integrating patient engagement technology can help healthcare providers deliver proactive information from a trusted source in a discreet way. It can help women conduct symptom self-assessments to support diagnosis, ease anxiety, communicate about treatment options that are available, and give patients a way to learn more at their own pace.
Navigating the Surgical Journey
If surgery is selected as the best treatment, patient engagement technology gives care teams a bi-directional communication tool that can automatically deliver education, coaching, and assessment forms according to a pre-determined schedule. This step-by-step guidance before and after surgery alleviates fears women may have, answers common questions, delivers a better patient experience, and significantly reduced the number of patient phone calls and administrative tasks.
Deploying digital surgical care pathways to guide patients through both major and minor surgical procedures is a powerful tool to better prepare patients and improve outcomes.
- Before surgery, a secure communication pathway provides essential education, coaching, and encouragement so that women feel at ease about what to expect and how to prepare, and be reassured about their upcoming procedure. Something as simple as a short video from the patient’s surgeon can reduce strain and build trust.
- On the day of surgery, the care team is assured that the patient has practical logistical information to help find their way to their appointment, supporting on-time procedure starts while easing tension and creating a positive pre-operative experience.
- Once the patient is discharged, a digital communication pathway gives patients a convenient way to report how they are feeling. Carefully timed text-based messages prompt them to report pain that is not well managed, drainage, and signs of infection or any other potential complication. When a patient does report an issue, they can be prompted to send a photo or provide other valuable information to help the care team determine what, if any, intervention is needed; providers can also be alerted about out-of-range parameters to support timely patient outreach.
- Beyond immediate post-surgery monitoring, these secure text messages deliver education and coaching about how to maintain a healthy pelvic floor. A digital care pathway also automates the collection of patient-reported outcome measures (PROMs) and satisfaction data so organizations can better understand the patient’s experience a month or more after their procedure and identify opportunities for improvement.
Build Trust and Improve Patient Satisfaction
A patient engagement platform combined with an empathetic and supportive care team encourages patients who are scheduled for a urogynecologic procedure to actively participate in the journey. Patients can easily engage with the technology, and it gives them a direct connection to the care team when they have questions or need assistance.
For organizations focused on delivering the highest quality of care possible, a patient engagement platform can help extend a care team’s effectiveness and enhance communication with patients, especially for procedures that may be hard to talk about. When patients know they are not alone, it creates a deeper bond with the care team, especially for those who need a little extra care.
Learn how Twistle by Health Catalyst can help power your urogynecology patient engagement strategy. Download our free Women’s Health Datasheet.