Helping valuable clinical resources maximize their patient engagement has always been important. Since the COVID outbreak, providing care teams with easy-to-use digital patient communications has become critical to managing large numbers of patients.
When a health system at the forefront of the coronavirus pandemic was faced with an onslaught of patients, they knew monitoring patients in their homes would be instrumental to their success. What they quickly came to realize was that their EHR could neither scale fast enough nor provide the ease-of-use for patients and care teams that was necessary for them to be effective.
The health system began a collaboration with Twistle to rapidly innovate and deploy COVID-19 monitoring workflows. The deployment took just 5 days and effectively extended the nurse-to-patient ratio from 1:15 to 1:65 in the week following the deployment. The nursing and telehealth teams working with Twistle have since extended that ratio to 1:100 through process improvements and workflow optimizations.
Twistle can engage patients through a text message with secure links to obtain the highest possible engagement. The secure link allows patients to review education, videos, and complete assessments. Patients submit subjective and objective inputs about their breathing, temperature, oxygen saturation, and their general well being. The frequency, timing and content of the messages and reminders can be changed dynamically based on the patient’s status. Patients can even be nudged if a response is not collected.
The assessments are automatically scored based on risk, and trigger alerts to the care team if the results warrant follow-up. In addition to alerts, changes in the patient’s condition are displayed on the Patient Status Tracker, a dashboard that highlights patients by varying levels of risk. Real-time updates and the ability to rapidly iterate meant that the scoring algorithm could be modified as new knowledge was gained, thereby carefully balancing patient status with potential alert fatigue for the care team.
Since patients don’t have to download an app or log in to a portal, adoption rates have exceeded 80% and patients are reporting that they feel “connected” and “reassured” when using the Twistle platform.
During the current pandemic, easy-to-use/easy-to-deploy patient engagement tools are helping major healthcare systems multiply their valuable clinical resources. To learn more about how your hospital can implement digital patient communications quickly, download the full case study or visit us at www.twistlecovid19.com.
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