New Twistle workflow tagging initiative will expand data-driven workflow recommendations to optimize patient engagement and outcomes.


Twistle’s clinical data and informatics team launched an initiative in July to tag all sub-elements of your clinical pathways. The tagging process assigns a keyword or term to describe each pathway item including questions, educational materials, coaching, and form elements. These detailed and comprehensive tags will help us describe, index, search for and analyze the impact of each unique step in your pathways.

Your Future Benefits

Once the analysis is complete for a health journey-specific set of pathways, we will contact clients to discuss opportunities for improvement. We will describe the differences between your workflows and those that are achieving optimal results, though we will NOT be sharing client names throughout this recommendation process.

Going forward, we will schedule annual workflow reviews to discuss potential optimization based upon ongoing analysis.

The goal of Twistle’s workflow tagging initiative is to compare the relative effectiveness of similar workflows across our client base in terms of patient-reported outcomes and monitoring data. In doing so, Twistle will be able to help clients make data-driven decisions about pathway optimization to drive the highest levels of patient engagement and outcomes. The project will also enable the correlation of ICD-10 codes to your Twistle return on investment (ROI).

The clinical data and informatics team has completed this tagging process for all existing workflows; all future workflows will also be tagged as part of our standard implementation process.

We began workflow analysis in early September, starting with digestive health. The team will be looking for trends in the data and asking questions like:

  • Is there a difference in engagement across similar pathways?
  • If so, what are the differences in pathway content that may contribute to higher engagement, such as timing, content length, use of emojis, readability level, presence of an empathetic message, etc?

We will continue to work through the health journey analysis (e.g. joint health, heart health, women’s health, etc.) in a sequential fashion until all health journeys are complete.

Next Steps

Your Client Ambassador will contact you as soon as we’re ready to discuss optimization opportunities for your existing pathways. We look forward to working with you on this important initiative to use evidence to drive best practices.

Please contact your Client Ambassador if you have questions about the project.